Refund policy
Last updated: October 27, 2026
Test Treasure Publication sells digital study guides (PDF downloads). Nothing is shipped. This page explains when we replace a guide and when we give a refund.
Digital study guides
Because a PDF can be downloaded and kept, we do not offer refunds for a change of mind once the file has been delivered. We will always help if something is wrong with your order:
- File will not open or is damaged: we send a working copy. If we cannot fix it, we refund the order in full.
- Wrong guide delivered: we send the correct guide or refund the order in full.
- Duplicate purchase: if you bought the same guide twice by mistake, we refund the extra order.
- Not as described: if the guide does not match its product page (for example, the wrong exam or missing practice tests), tell us what is wrong. We correct and resend the guide, or refund the order in full if we cannot.
Please contact us within 14 days of your purchase.
TTP Prep online practice
The TTP Prep 30-Day All-Access Pass and TTP Prep subscriptions follow the refund terms at prep.testtreasure.com/terms.
How to ask for a replacement or refund
Email support@testtreasure.com with your order number and a short description of the problem. We reply within 2 business days. Approved refunds go back to your original payment method; your bank may take 5 to 10 business days to show the credit.
Returns
There are no physical items, so there is nothing to send back and no return shipping cost.